Turn complex data
into clear decisions.

Leading strategic analytics initiatives, Snowflake operations, executive reporting, and KPI governance.

• Leading strategic analytics initiatives to drive data-driven business decisions and operational excellence.
• Managing enterprise-level data operations using Snowflake and delivering actionable business insights to clients and leadership teams.
• Collaborating with cross-functional teams to deliver high-quality reporting, dashboarding, and automation solutions.
• Driving continuous process improvement initiatives to optimize workflow efficiency, productivity, and SLA performance.
• Monitoring team productivity, workflow allocation, and resource distribution to ensure smooth business operations.
• Designing and presenting Monthly Business Review MBR and Quarterly Business Review QBR decks for organizational leadership and stakeholders.
• Supporting strategic planning through KPI tracking, performance analysis, and business intelligence reporting.

Built cleaner reporting pipelines, interactive dashboards, and automated MIS workflows.

• Conducted in-depth data exploration and profiling to assess data quality, identify anomalies, and ensure data integrity for accurate analysis.
• Performed advanced data cleaning, transformation, and preparation to improve reporting efficiency and analytical readiness.
• Developed interactive dashboards and visualizations using business intelligence tools, enabling stakeholders to derive actionable insights through filters and drill-through analysis.
• Created dynamic and interactive reports to support scenario analysis, business forecasting, and informed decision-making.
• Automated reporting processes and enhanced MIS frameworks to improve operational efficiency and reporting accuracy.
• Collaborated with stakeholders to understand business requirements and translate them into scalable analytical solutions
• Collaborate across functions to deliver dashboards, reporting automation, and process improvements.

Supported US mortgage analytics with risk analysis, fraud detection, and operational reporting.

• Applied data analytics techniques to segment customer profiles and improve operational decision-making within the US mortgage domain .
• Conducted fraud detection analysis by identifying anomalies and mitigating potential mortgage-related risks.
• Implemented process improvement initiatives that reduced turnaround time and enhanced service delivery efficiency.
• Prepared and shared production and performance reports with management, highlighting key operational metrics and trends.
• Coordinated procurement and verification of appraisal documents, credit reports, and flood certifications while maintaining accurate records.
• Reviewed bulk closing packages to identify discrepancies, ensure compliance, and maintain data accuracy standards.

Managed forecasting, staffing, SLA alignment, and workforce dashboards.

• Managed workforce planning, scheduling, and forecasting to ensure optimal staffing levels and SLA compliance.
• Analyzed historical trends, call volumes, productivity metrics, and workload patterns to develop accurate forecasts.
• Developed and maintained workforce dashboards to monitor real-time performance, agent adherence, and SLA compliance.
• Prepared daily, weekly, and monthly reports using Excel and Power Query.